This website is owned and operated by Purely Earth Ltd. If you wish to contact us please
Phone: 021 238 3875 Monday – Friday 9 am – 5 pm
If you wish to contact us outside office hours, please do so via email and we will respond to all queries on our return.
1. Content Disclaimer
While we endeavour to supply accurate information on this site, errors and omissions may occur. Purely Earth Ltd does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in relation to the content on, or accessed, through this site.
Purely Earth reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, Purely Earth makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
2. Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order
We reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
We will take payment from you when we accept your order
It is your responsibility to investigate the fitness of your purchase for the purpose you intend to use it. Purely Earth accepts no responsibility for decisions made by its customers as to how its products are used.
3. Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of re-seller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.
All prices listed on the online shop (www.purelyearth.co.nz) are in New Zealand dollars and are inclusive of GST unless otherwise stated. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.
Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.
5. Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. Purely Earth accepts no responsibility for security breaches caused by a failure to do this.
For security purposes certain transactions may require proof of identification.
6. Delivery and Freight Charges
At this time, we can only track items delivered to New Zealand physical addresses or overseas addresses where the tracked freight option is selected. We do not track delivery to overseas addresses where the untracked freight option is selected. We also do not track delivery to PO Boxes in New Zealand. All untracked items are sent at the risk of the customer.
If tracked goods are lost or damaged in transit, please contact us within 7 business days at firstname.lastname@example.org and provide photographs of any damaged items. In the event of a lost order, we will replace the goods once we have received confirmation from our delivery company that delivery was not successful. In the event of damaged goods, we reserve the right to replace the goods.
If you are wanting to place an order for more than 25 kg you must contact us for an individual freight quote. The freight quoted automatically on our site is limited to 25 kg.
7. Delivery Period
Delivery lead time for products may vary. Deliveries to rural addresses may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. Overseas tracked orders are sent via NZ Post unless otherwise arranged.
8. Accessing our service
Other than connecting to Purely Earth website by HTTP requests using a web browser, you may not gain access to Purely Earth website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Purely Earth websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way. This also applies to copyright which applies to the information on our site.
9. Intellectual Property
Purely Earth Ltd owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
Purely Earth welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Purely Earth Ltd.
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Purely Earth and are not under the control of Purely Earth Ltd. The links are only provided as a convenience, and do not imply that Purely Earth endorses, checks, or approves of the third party site. Purely Earth is not responsible for the privacy principles or content of these third party sites. Purely Earth is not responsible for the availability of any of these links.
Purely Earth requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at email@example.com.
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
12. Changes to this Agreement